Shipping

• We ship within the contiguous United States, Alaska and Hawaii. We do not ship internationally.
• In-stock items ship from our warehouse in Melbourne, Florida.
• Large items that ship by freight are quoted before you pay. Use the “Request a freight quote” button on the listing.
• Some batteries cannot ship by air to Alaska or Hawaii.

Backorders

• An item marked “Available on backorder” is ordered from the manufacturer after you buy it. Your card is charged when you place the order.
• Lead times are estimates, not a promise.
• You can cancel a backordered item for a full refund any time before it ships.
• If it has not shipped within 30 days, we will contact you with an update and offer a full refund.

When your order arrives

• Please check it when it arrives, and tell us within 7 days of delivery about any damage, missing items or wrong items.
• For freight deliveries, write any visible damage on the delivery receipt before you sign it. Carriers generally will not pay a damage claim without that note.

Returns

• New items can be returned within 30 days of delivery.
• Unopened items in their original packaging are refunded in full. Opened items must be unused, complete and in their original packaging, and are refunded less a 15% restocking fee.
• There is no restocking fee when we sent the wrong item or it arrived damaged.
• Email hello@churchfront.com first for a return authorization. Returns sent without one may be refused.
• You pay return shipping unless we sent the wrong item or it arrived damaged. Original shipping charges are not refunded.
• We refund your original payment method once we receive and inspect the item.

Final sale

These cannot be returned: used and open-box items, items special-ordered or backordered for you once they have shipped, freight items, cable cut to length, and software or licences.

Warranty

New gear carries the manufacturer’s warranty, and we will help you make a claim. Used and open-box items are sold as described on the listing, without a warranty unless the listing says otherwise.

Tax-exempt churches

Send us a valid exemption certificate before your order ships and we will not charge sales tax on that order.